WARRANTY POLICY
We stand behind the products we make and sell. Warranty coverage varies by product type, so please review the applicable section below.
For standard returns, exchanges, or our 180-Day Custom Orthotic Satisfaction Guarantee, please see our Returns & Exchanges Policy.
For shipping timelines, Checkout+ protection, or lost, stolen, or damaged shipments, please see our Shipping Policy.
Starting a Warranty Claim
Purchased Checkout+?
If you purchased Checkout+, start your warranty claim through the Checkout+ Return Portal:
Choose File a Warranty Claim inside the portal.
Eligible warranty return shipping is covered through Checkout+.
Didn’t Purchase Checkout+?
Email support@sheepfeetoutdoors.com with your order number, a description of the issue, and photos showing the problem whenever possible.
For approved warranty claims within the applicable warranty period, SheepFeet will cover return shipping unless otherwise stated in a product-specific warranty below.
Custom Orthotic Warranty
SheepFeet Custom Orthotics are built for long-term use and are covered against qualifying manufacturing or material defects.
Foot Frame
The SheepFeet Foot Frame is covered by a 2-year warranty from the date of delivery.
This warranty covers qualifying defects in the Foot Frame that occur under normal use.
Cushion & Top Cover
Cushion and top-cover components are covered by a 1-year warranty from the date of delivery against qualifying manufacturing or material defects.
Normal compression, wear, or deterioration that occurs through regular use over time is not considered a manufacturing defect.
Orthotic Warranty Claims
If you believe there is an issue with your custom orthotics, contact us with your order number, a description of the problem, and photos whenever possible.
For approved warranty claims, SheepFeet will repair, restore, or replace the affected component or orthotic as appropriate.
Warranty coverage is separate from our 180-Day Custom Orthotic Satisfaction Guarantee. Fit and satisfaction concerns are handled under our Returns & Exchanges Policy.
1-Year Manufacturing Warranty
Unless a separate product-specific warranty is listed below, apparel, footwear, accessories, and other non-custom SheepFeet products are covered by a 1-year warranty against manufacturing defects from the date of delivery.
This warranty covers defects in materials or workmanship that affect the normal use or function of the product.
It does not cover:
- Normal wear and tear
- Accidental damage
- Misuse
- Improper care
- Cosmetic wear
- Damage caused by use outside the product’s intended purpose
For approved warranty claims, SheepFeet will replace the affected item when possible.
If the original product is unavailable or cannot reasonably be replaced, SheepFeet may provide store credit.
Warranty claims are not eligible for a cash refund.
After the 1-year warranty period, you may still contact SheepFeet. We’ll review the issue and determine what options may be available.
Lifetime Sock Warranty
SheepFeet socks are covered by a Lifetime Warranty for qualifying product failure during normal use.
Covered issues include:
- Holes
- Excessive material thinning
- Seam or fabric failure
- Loss of elasticity that prevents the sock from functioning as intended
Sizing or fit concerns are handled under our standard 30-day return and exchange policy and are not considered Lifetime Warranty claims after that period. See our Returns & Exchanges Policy for details.
How the Lifetime Sock Warranty Works
To start a claim, provide photos showing the issue.
Approved claims require both socks from the original pair to be returned.
If your order is covered by Checkout+, eligible warranty shipping is handled through Checkout+.
For claims not covered by Checkout+, a $14.95 flat warranty shipping fee covers:
- A prepaid return label to SheepFeet
- Standard shipping of the replacement pair
Once the original pair has been received and the claim approved, SheepFeet will replace it with the same sock model when available.
If the original model is no longer available, SheepFeet may provide a comparable replacement.
Lifetime Sock Warranty claims are for replacement only and are not eligible for a refund after the standard 30-day return period.
Rugged Laces — Lifetime Breakage Warranty
SheepFeet Rugged Laces are covered by a Lifetime Breakage Warranty.
The warranty applies when a Rugged Lace actually breaks or snaps during normal use.
The Lifetime Breakage Warranty does not cover:
- Cosmetic wear
- Fading
- Minor fraying
- Cuts
- Burns
- Pet damage
- Misuse
- Damage caused by improper installation or use
How the Rugged Lace Warranty Works
To start a claim, provide photos showing the broken lace and the full pair.
A physical return is not normally required.
If your order is covered by Checkout+, eligible warranty shipping is handled through Checkout+.
For claims not covered by Checkout+, a $7.95 flat warranty shipping fee covers standard shipping of the replacement pair.
Approved claims will receive a replacement pair of Rugged Laces.
SheepFeet may request additional photos or proof when necessary to verify a warranty claim.
Warranty Coverage After the Stated Period
If you experience a product issue outside its stated warranty period, please still contact us.
While coverage is not guaranteed outside the applicable warranty period, our team will review the situation and determine what options may be available.
Additional Policies
For standard returns, exchanges, custom orthotic satisfaction returns, and custom-order cancellations, please see our Returns & Exchanges Policy.
For shipping timelines, carriers, Checkout+ shipping protection, and packages that are lost, stolen, damaged, or marked delivered but not received, please see our Shipping Policy.